Draft, pending legal review. This document is a working draft and is not yet in effect. Bracketed items such as [SUPPORT EMAIL] still need to be completed.

Refund Policy

Effective date: [EFFECTIVE DATE] · Operator: [COMPANY NAME]

1. The Short Version

2. The Free Trial

New accounts can start a 21-day Pro trial at Stripe's checkout. A payment method is required and is collected when the trial starts, but nothing is charged during the trial. Your first charge is on the day the trial ends, at the price you chose at checkout (monthly or yearly). Stripe emails you a reminder before that first charge, and the app shows the date under Plan.

Trials are limited to one per person, and one per computer and trading account. A trial counts as used once it has started, even if you cancel it.

3. How to Cancel

  1. In the TiltLab app, open Plan.
  2. During a trial, choose Cancel trial. Otherwise choose Manage billing, which opens Stripe's billing page, and cancel your subscription there.

If you can't reach the app, contact [SUPPORT EMAIL] and we'll cancel it for you. If you cancel during the trial, Pro continues until the trial ends, you aren't charged, and your account then moves to the Free plan.

4. After the Trial

Pro subscriptions renew automatically at the end of each billing period, monthly or yearly, until you cancel. Cancelling stops the next renewal: your Pro access continues until the end of the period you've already paid for, and your account then moves to the Free plan. Where the law requires it, we'll remind you before a yearly renewal. Data stored on your computer stays there after you cancel.

5. Refunds

Except where the law requires a refund, or under the habit guarantee below, payments are non-refundable, and we don't give refunds or credits for partial periods or unused features. If you think you were charged by mistake, for example after cancelling, contact [SUPPORT EMAIL] and we'll look into it.

Where the law of the place you live gives you a right to a refund or to cancel, nothing in this policy takes that right away.

6. The Habit Guarantee

If TiltLab's co-pilot doesn't flag at least one habit in your first 30 days of using it, your second month is free. It applies to your first paid month after the trial, needs at least 10 trading days of use with the NinjaTrader connector connected, and is given as a credit equal to one month of Pro on your next renewal, not as a cash refund. One per customer. The full conditions, including how to claim, are in the Terms, section 5.

7. Founding-Member Pricing

If you lock the founding-member price ($49 a month), it stays locked for as long as your Pro subscription stays continuously active. If you cancel or your subscription lapses, the founding price ends, and a later subscription uses the then-current price.

8. Contact

Questions about a charge, a refund or cancelling: [COMPANY NAME], [SUPPORT EMAIL]. This policy works together with our Terms of Service, which win if the two ever disagree.